Domestic Bookings | International Bookings | Tour Conditions | General Tour Information
Savings & Discounts

Booking Details

A deposit of AUD$500 (GST inclusive) is required on confirmation of your reservation on all domestic tours.

Final Payment is required at least 45 days prior to tour departure. Full payment for the Lord Howe Island Tour is required 60 days prior to departure.

A deposit of AUD$1500 is required to secure a place on all international tours.

Cancellations

Environmental Encounters reserves the right to cancel any tour in the event of minimum numbers not being reached. In respect of cancellations by a passenger, some tours have specified cancellation times and penalties. This specific information is available on the respective tour dossiers. Where no specific cancellation time or penalties are in place the following levies plus any costs charged by other parties involved with the tour will apply:

From day of commencement of tour, no refund will be considered.

Travel Insurance

We strongly recommend that travel insurance against imposition of cancellation fees, loss or damage to baggage, and any extra costs arising from injury or illness be effected.

Acceptance of Risk

Adina Nominees Pty Ltd (ACN 075 427 324) as trustee for the Grove Family Trust, trading as Coates Wildlife Tours and Environmental Encounters (Aust) or Sylvia and Tom Grove trading as Coates Tours (hereinafter referred to as the tour group), shall not be liable for any accident, injury, sickness, delay, irregularity or damage however caused or arising during any tour under its management or otherwise.

Tours are often safari trips to isolated and remote areas. They may include off-road driving, bushwalking, snorkelling, swimming and other activities. These activities, along with wildlife interactions, planned or otherwise involve a certain degree of risk. All travel involves some measure of personal risk that each passenger has to determine and accept. Tour participants should be in reasonable health and fitness and be carrying all required medications in ample quantities. A medical clearance from a registered medical practitioner may be required for participants wishing to join some tours.

Scenic Flights, Boat Cruises & Helicopter Flights.

These activities are not operated by the tour groups, nor by persons or companies associated with the tour group. These activities involve inherent risk of injury, death, accident and loss. Passengers assume all risks with regard to any misadventure death, injury or loss which occurs during or as a result of any such activity.

Changes to Itineraries

Should the tour group deem it desirable, for climatic or any other reasons whatsoever, to amend or vary any itinerary, it may do so by shortening or varying the trip in which case no objection or claim for compensation will be made by the participant. The tour group and its employees are unable to guarantee exact arrival and departure times, and are not liable for any failure to make connections with any other services.

Third Parties

The tour group do not own or operate any third party suppliers of air transportation, hotels, restaurants, cruise craft or local sightseeing companies. The tour group is not responsible for any loss or expense due to overbooking of flights, accommodations, default of any third parties or any other cause beyond its control.

The tour group takes all reasonable care in selecting these operators, it cannot accept responsibility for the operators conduct or the conduct of their employees or agents or for any ramifications of that conduct.

Our Website

All care has been taken to ensure this website is correct. Prices and services as shown on this website are however subject to change or withdrawal without notice.

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